Refund and Return Policy

Thank you for shopping at Antonioli.shop. We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the item(s) for a refund or exchange, subject to the terms and conditions outlined below.

1. Eligibility for Returns:

   To be eligible for a return, the following conditions must be met:

   • The item(s) must be returned within 30 days of the delivery date.
   • The item(s) must be unused, unworn, and in the same condition as when you received them.
   • The item(s) must be returned in their original packaging, with all tags and labels attached.
   • You must provide a valid proof of purchase, such as the order number or receipt.

2. Non-Returnable Items:

   The following items are not eligible for return:

   • Items that have been used, worn, altered, or damaged.
   • Items that are missing their original packaging, tags, or labels.
   • Items that are marked as final sale or non-returnable.
   • Personalized or custom-made items.
   • Underwear, swimwear, and earrings (due to hygiene reasons).

3. How to Initiate a Return:

   To initiate a return, please follow these steps:

   • Contact our customer support team to request a return authorization.
   • Provide your order number, the item(s) you wish to return, and the reason for the return.
   • Our customer support team will review your request and provide you with a return authorization number and instructions on how to return the item(s).

4. Return Shipping:

   You are responsible for the cost of return shipping, unless the return is due to our error (e.g., you received the wrong item or a defective item). We recommend using a trackable shipping method to ensure that the item(s) are returned to us safely. We are not responsible for items that are lost or damaged during return shipping.

5. Inspection and Processing:

   Once we receive the returned item(s), we will inspect them to ensure that they meet the eligibility criteria outlined above. If the item(s) are approved for return, we will process your refund or exchange within 7-10 business days.

6. Refunds:

   If you are eligible for a refund, the refund will be issued to the original payment method used to make the purchase. Please note that it may take several business days for the refund to appear in your account, depending on your bank or credit card company.

7. Exchanges:

   If you are eligible for an exchange, we will ship the replacement item(s) to you as soon as possible, subject to availability. If the replacement item(s) are not available, we will issue a refund to the original payment method used to make the purchase.

8. Damaged or Defective Items:

   If you receive a damaged or defective item, please contact our customer support team immediately. We will provide you with instructions on how to return the item and receive a replacement or refund.

9. Contact Us:

   If you have any questions or concerns about our refund and return policy, please contact us.